Shipping policy
Shipping Policy
At Always Whiskered, we ship worldwide! 🌎🐾
Some of our products are shipped directly from our international fulfillment partners, including suppliers located in China and other countries.
Order Processing
Orders are generally processed within up to 5 business days after payment has been received.
Processing time does not include the time required for shipping and delivery.
Some products may require additional processing time due to supplier availability, holidays, or other circumstances. If there is a significant delay with your order, we will do our best to keep you informed.
Please note that weekends and public holidays are not counted as business days.
Shipping Times
Delivery times vary depending on your destination, shipping method, carrier, and the product ordered.
Estimated delivery times are provided at checkout where available. Please understand that shipping times are estimates and are not guaranteed delivery dates.
Delivery may take longer during holidays, peak shopping periods, customs inspections, carrier delays, severe weather, or other circumstances beyond our control.
Some orders may arrive in separate packages if items are fulfilled from different locations or suppliers.
Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Please allow some time for tracking information to become active after your package has been handed over to the carrier.
Tracking updates may occasionally be delayed while your package is in transit or being transferred between shipping facilities.
International Shipping & Customs Fees
Some of our products are shipped directly from our international partners, including but not limited to suppliers in China.
Please be aware:
- Shipping times may vary depending on the destination country.
- You are responsible for any applicable import duties, taxes, customs fees, brokerage fees, or other charges imposed by your country or local customs authority.
- These charges are not included in the product price or shipping cost shown at checkout unless specifically stated.
- Customs charges vary by country and are outside of Always Whiskered's control.
- We recommend checking your country's import regulations if you are unsure about possible additional charges.
By placing an order with Always Whiskered, you acknowledge that your order may be subject to additional import duties, taxes, or customs charges.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If an order cannot be delivered or is returned because an incorrect, incomplete, or invalid address was provided, additional shipping costs may apply if the order needs to be reshipped.
Please contact us as soon as possible if you notice an error in your shipping address.
Shipping Delays
Once an order has been shipped, delivery is handled by the shipping carrier.
Always Whiskered is not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, customs delays, severe weather, natural disasters, public holidays, strikes, incorrect address information, or other unforeseen circumstances.
If your package appears to be significantly delayed or tracking has stopped updating, please contact us and we will do our best to assist you.
Lost, Stolen or Delivered Packages
If tracking shows that your package has been delivered to the address provided at checkout but you cannot locate it, please first check with household members, neighbors, building management, or the carrier.
If necessary, please contact the shipping carrier to request a delivery investigation.
Always Whiskered cannot be held responsible for packages that are lost or stolen after being confirmed as delivered to the correct address.
Damaged Packages
If your package arrives damaged, please take clear photos of the package and the item and contact us as soon as possible.
Please do not dispose of the packaging until the issue has been reviewed, as photos of the packaging may be required when filing a shipping claim.
Order Changes & Cancellations
Please contact us as soon as possible if you need to change or cancel your order.
We cannot guarantee that an order can be changed or cancelled once it has entered processing or fulfillment.
Once an order has been shipped, it cannot be cancelled.
Contact Us
If you have any questions regarding shipping, customs, or your order, please contact us at:
Thank you for shopping with Always Whiskered! 🐾